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Why are Pre-Order package sales ending?
1. Why are the Pre-Order Packs ending? Our pre-order packs were intended to be a way for players to suppor...
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Purchase FAQ
Why am I being charged extra taxes? Intrepid Studios is based in the United States, so if you make a purcha...
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How do I find my Kickstarter Backer Number?
1. Log in to your Kickstarter Account. 2. Once logged in, click on your profile in the top right corner of ...
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Where is my Kickstarter package?
I backed the Kickstarter, where is my code? If you backed the Ashes of Creation Kickstarter (and spent $25 ...
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Why is my purchase not working?
If you're having issues with your purchase, there could be a few different causes. Below are some solutions...
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Missing Forum Badge/Title
I'm missing my forum badge and title after purchasing or upgrading a package. What do I do? Please try logg...
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I'm getting "Something Went Wrong" Error when I try to log into the forums.
Don't worry, this just means that you need to set a display name for the forums. To set a forum display na...
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How do I add Two-Factor Authentication to my account?
Great question, it’s easy to do! We’ll walk you through it. Before we start, download an authenticator app...
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Troubleshooting Crashes on Intel 13th and 14th Gen K-Series CPUs
Players using Intel’s 13th and 14th generation K-series CPUs may experience instability or frequent crashes...
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Alpha Two Error Codes
Listed below are the most common errors you may experience while logging into the game client during Alpha ...
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What is included with my Pre-Order package?
Our Pre-Order Packages include various features and items depending on the tier of the package you purchase...
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How Do I Download the Ashes of Creation Alpha Two Game Client?
If you have purchased a package that grants Alpha Two access or otherwise acquired access via a giveaway or...
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What is included in the Wave Bundles?
In support of the Alpha Two testing phase, we have created Wave Bundles that grant access to testing in sta...
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How do I gain access to the Alpha Two Testing phase?
Alpha Two has begun! As of October 25, 2024, all players who have purchased a qualifying package or have ...
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How can I reserve my name?
Character and guild name reservations that are included with some of our purchased packages will be availab...
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How can I keep up with the latest news?
We love to share upcoming news, announcements, and more through our various social channels and our news pa...
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What are the Alpha/Beta Release dates?
Please check our Ashes of Creation Discord for the latest updates on our testing schedule and news. N...
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