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• Purchase FAQ

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• How do I find my Kickstarter Backer Number?

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• Where is my Kickstarter package?

  I backed the Kickstarter, where is my code? If you backed the Ashes of Creation Kickstarter (and spent $25 ...

  

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• Why is my purchase not working?

  If you're having issues with your purchase, there could be a few different causes. Below are some solutions...

  

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• Missing Forum Badge/Title

  I'm missing my forum badge and title after purchasing or upgrading a package. What do I do? Please try logg...

  

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• I'm getting "Something Went Wrong" Error when I try to log into the forums.

  Don't worry, this just means that you need to set a display name for the forums.  To set a forum display na...

  

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• How do I add Two-Factor Authentication to my account?

  Great question, it’s easy to do! We’ll walk you through it. Before we start, download an authenticator app...

  

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• What is included with my Pre-Order package?

  Our Pre-Order Packages include various features and items depending on the tier of the package you purchase...

  

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• Recruitment Job Scam Advisory

  With the rise of recent recruitment job scams, everyone here at Intrepid Studios wants to help you protect ...

  

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• How can I reserve my name?

  Character and guild name reservations that are included with some of our purchased packages will be availab...

  

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• How can I keep up with the latest news?

  We love to share upcoming news, announcements, and more through our various social channels and our news pa...

  

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• What are the Alpha/Beta Release dates?

  The month-long Alpha One test has concluded as of August 15th, 2021. We would like to send out a big THANK ...

  

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