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• Why are Pre-Order package sales ending?

  1. Why are the Pre-Order Packs ending? Our pre-order packs were intended to be a way for players to suppor...

  

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• Purchase FAQ

  Why am I being charged extra taxes? Intrepid Studios is based in the United States, so if you make a purcha...

  

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  August 21, 2020 18:32
• How do I find my Kickstarter Backer Number?

  1. Log in to your Kickstarter Account. 2. Once logged in, click on your profile in the top right corner of ...

  

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• Where is my Kickstarter package?

  I backed the Kickstarter, where is my code? If you backed the Ashes of Creation Kickstarter (and spent $25 ...

  

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  May 22, 2019 23:34
• Why is my purchase not working?

  If you're having issues with your purchase, there could be a few different causes. Below are some solutions...

  

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  June 07, 2019 21:26
• Missing Forum Badge/Title

  I'm missing my forum badge and title after purchasing or upgrading a package. What do I do? Please try logg...

  

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• I'm getting "Something Went Wrong" Error when I try to log into the forums.

  Don't worry, this just means that you need to set a display name for the forums.  To set a forum display na...

  

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• How do I add Two-Factor Authentication to my account?

  Great question, it’s easy to do! We’ll walk you through it. Before we start, download an authenticator app...

  

  Intrepid Studios

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• What is included with my Pre-Order package?

  Our Pre-Order Packages include various features and items depending on the tier of the package you purchase...

  

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• What is included in the Wave Bundles?

  In support of the Alpha Two testing phase, we have created Wave Bundles that grant access to testing in sta...

  

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• How do I gain access to the Alpha Two Testing phase?

    We have started to invite players to Pre-Alpha Two spot testing sessions. These players have been selecte...

  

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• How can I reserve my name?

  Character and guild name reservations that are included with some of our purchased packages will be availab...

  

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• How can I keep up with the latest news?

  We love to share upcoming news, announcements, and more through our various social channels and our news pa...

  

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• What are the Alpha/Beta Release dates?

  Alpha Two starts on Friday, October 25, 2024! We have not announced specific dates for Beta One, Beta Two, ...

  

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