What is the refund policy?

by Intrepid Studios

Under limited circumstances, Intrepid may offer refunds or credits with regard to purchases you make in connection with Game Assets and microtransactions. You may submit a refund request directly to Intrepid by contacting us via our customer support platform or the payment system. Intrepid may determine, at its sole discretion, to honor a refund under the following conditions: (1) the refund is requested within ninety (90) days from the date of purchase of the item or Game Asset in question (“Purchased Asset”); and (2) The Purchased Asset has not been consumed or used in any way, manner or form prior to the issuance of any refund. Furthermore, and by no means a limitation of the foregoing, any “Ember Packages” purchased as a Purchased Asset may not be refunded or subject to a pro-rated or partial refund if all or any portion of the Ember Package is used prior to the issuance of a refund.