Why is my purchase not working?

by Intrepid Studios

If you're having issues with your purchase, there could be a few different causes. Below are some solutions to common purchase issues.


I didn't get my items purchased, but I was still charged.

It's likely that your purchase didn't complete and what you're seeing is a pre-authorization. Reach out to our support team here so we can better assist you.

I was charged twice for one purchase. What can I do?

If you have a duplicate purchase or were charged twice, please open a support ticket so our team can assist.

I purchased a pre-order or another pack, but I can't download the game.

Ashes of Creation is currently in the pre-Alpha phase. To find out more about testing, go here.