Web pages aren't loading

by Intrepid Studios

If you are encountering problems loading one of the Ashes of Creation web pages, please try the following steps to troubleshoot your issue:

  1. Try clearing your browser’s cache settings:
  2. Try clearing your DNS cache with the following steps:
    • Open a Windows Run dialog box by holding the Windows key and pressing R
    • In the box that appears type in cmd then click ok.
    • When the command prompt appears type in “ipconfig /flushdns” (without the quotes) and press enter.
    • Once the cache is cleared successfully close this box and try accessing the page again.
  3. Try a different web browser to see if the issue persists.
  4. If none of these solutions work, contact customer support for further assistance.