Alpha Error Codes

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by Intrepid Studios

Listed below are the most common errors you may experience while logging into the game client during Alpha testing. If your error isn't on this list, or any of the suggested fixes don't work, please contact our support team for further assistance.

 

“Error occurred while patching. To resolve the issue, please use the Intrepid Studios Launcher to reinstall.”

  • There was an error during the Launcher update process. Click on the Reinstall button in the Launcher to remove the existing game files and download the game again.

"Error occurred while patching. Please try again after a few moments."

  • The Launcher was not able to update your game files. Please close out the Launcher, wait a few minutes, and restart the Launcher to try again.

“There is an issue with your launcher configuration. Please reinstall the Intrepid Studios Launcher to resolve the issue.”

  • Some of your game files are corrupt. You will need to use Windows Add/Remove programs to uninstall the Intrepid Studios Launcher. After you have finished uninstalling, reinstall the Launcher and sign in again

"Error occurred while connecting. Please try again after a few moments."

  • The Launcher was not able to connect to the authentication server. Please close the Launcher, wait a few minutes, and restart the Launcher to try again.

"Error occurred while checking for NDA. Please try again after a few moments."

  • The Launcher was not able to confirm your account details. Please close the Launcher, wait a few minutes, and restart the Launcher to try again.

“There is an issue with your launcher files. Please reinstall the Intrepid Studios Launcher to resolve the issue.”

  • Some of your game files are corrupt. You will need to use Windows Add/Remove programs to uninstall the Intrepid Studios Launcher. After you have finished uninstalling, reinstall the Launcher and sign in again

“Username required. Please retype your username in the correct text field, and try again.”

  • Make sure that you are typing your username correctly and in the correct place.

“Permission denied. If you should have access to the selected testing phase, please open a support ticket and we will assist you. http://support.ashesofcreation.com/

  • The account entered does not have access to the testing phase you’re trying to play. Please make sure you’re logging in with the correct account. If you feel that you are receiving this message in error, please create a support ticket and we can investigate your situation.

"The server is at maximum capacity. Please try again at a later time."

  • The server is currently full.

"The client has exceeded the maximum for API request rate and is being throttled."

  • You have failed to sign in too many times in a row. Please wait a few minutes and trying signing in again.