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Payment and Purchases

  • Why are Pre-Order package sales ending?

    1. Why are the Pre-Order Packs ending? Our pre-order packs were intended to be a way for players to suppor...

    Intrepid Studios
  • Purchase FAQ

    Why am I being charged extra taxes? Intrepid Studios is based in the United States, so if you make a purcha...

    Intrepid Studios
  • How do I find my Kickstarter Backer Number?

    1. Log in to your Kickstarter Account. 2. Once logged in, click on your profile in the top right corner of ...

    Intrepid Studios
  • Where is my Kickstarter package?

    I backed the Kickstarter, where is my code? If you backed the Ashes of Creation Kickstarter (and spent $25 ...

    Intrepid Studios
  • Why is my purchase not working?

    If you're having issues with your purchase, there could be a few different causes. Below are some solutions...

    Intrepid Studios
  • Account Migration Cosmetic Assistance

    Shortly after the account migration in December 2018, some users were unable to purchase individual items o...

    Intrepid Studios
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