Login and Recovery

  • Keeping your Intrepid Account safe

    Password The first rule in keeping your online accounts safe is using a different password for each account...

    Intrepid Studios
  • How do I recover/reset my password?

    If you have difficulty logging in, you can recover your password either through this link or by selecting “...

    Intrepid Studios
  • How do I migrate my account?

    Why do I need to migrate, and how do I do it? If you haven’t yet logged into the website after 12/18/2018, ...

    Intrepid Studios
  • How can I contact Customer Support?

    First things first, check the knowledge base. Before you contact our support team, the answer to your quest...

    Intrepid Studios
  • How do I recover my username?

    If you ever forget your username, visit this link in order to recover it. We’ll prompt you to provide the e...

    Intrepid Studios
  • When I try to reset my password, I don’t receive an email.

    Your email may take up to 24 hours to appear after submitting a password reset request. If you’ve already c...

    Intrepid Studios

Payment and Purchases

  • Purchase FAQ

    Why am I being charged extra taxes? Intrepid Studios is based in the United States, so if you make a purcha...

    Intrepid Studios
  • How do I find my Kickstarter Backer Number?

    1. Log in to your Kickstarter Account. 2. Once logged in, click on your profile in the top right corner of ...

    Intrepid Studios
  • Where is my Kickstarter package?

    I backed the Kickstarter, where is my code? If you backed the Ashes of Creation Kickstarter (and spent $25 ...

    Intrepid Studios
  • Why is my purchase not working?

    If you're having issues with your purchase, there could be a few different causes. Below are some solutions...

    Intrepid Studios
  • How do I change my country to make a purchase?

    When making a purchase in our store, you'll be able to choose your country through Xsolla (our payment proc...

    Intrepid Studios
  • Account Migration Cosmetic Assistance

    Shortly after the account migration in December 2018, some users were unable to purchase individual items o...

    Intrepid Studios
See all 13 articles

Edit and Update Account Information

See all 8 articles