Account and Billing
Login and Recovery
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Keeping your Intrepid Account safe
Password The first rule in keeping your online accounts safe is using a different password for each account...
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How do I recover/reset my password?
If you have difficulty logging in, you can recover your password either through this link or by selecting “...
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How can I contact Customer Support?
First things first, check the knowledge base. Before you contact our support team, the answer to your quest...
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How do I recover my username?
If you ever forget your username, visit this link in order to recover it. We’ll prompt you to provide the e...
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When I try to reset my password, I don’t receive an email.
Your email may take up to 24 hours to appear after submitting a password reset request. If you’ve already c...
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Payment and Purchases
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Why are Pre-Order package sales ending?
1. Why are the Pre-Order Packs ending? Our pre-order packs were intended to be a way for players to suppor...
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Purchase FAQ
Why am I being charged extra taxes? Intrepid Studios is based in the United States, so if you make a purcha...
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How do I find my Kickstarter Backer Number?
1. Log in to your Kickstarter Account. 2. Once logged in, click on your profile in the top right corner of ...
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Where is my Kickstarter package?
I backed the Kickstarter, where is my code? If you backed the Ashes of Creation Kickstarter (and spent $25 ...
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Why is my purchase not working?
If you're having issues with your purchase, there could be a few different causes. Below are some solutions...
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Account Migration Cosmetic Assistance
Shortly after the account migration in December 2018, some users were unable to purchase individual items o...
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Edit and Update Account Information
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Missing Forum Badge/Title
I'm missing my forum badge and title after purchasing or upgrading a package. What do I do? Please try logg...
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I'm getting "Something Went Wrong" Error when I try to log into the forums.
Don't worry, this just means that you need to set a display name for the forums. To set a forum display na...
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How do I add Two-Factor Authentication to my account?
Great question, it’s easy to do! We’ll walk you through it. Before we start, download an authenticator app...
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How do I change my forum display name?
You can now change your forum display name on your profile. Note: This is not your in-game display name. L...
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How can I change my account username?
Unfortunately, it’s not possible to change your Intrepid Username. It's meant to be permanent. The Intrepid...
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How do I change my email?
To change your email, follow the steps below: Go to your Account Management Dashboard and log in. Click on...
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Referrals
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What is the referral program?
Intrepid Studios has an awesome referral program where you can refer your friends and you'll receive 15% of...
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I'm not seeing my referral links or unpaid earnings.
Our referral system is still a work in progress and our platform team will be adding these items to the acc...
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How do I use a referral code?
If you have not created an account yet, you can use your friend's referral code. Important: You must use th...
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I created an account before I knew about the referral link. Can I add someone’s referral to my account?
Unfortunately, we are unable to retroactively attach a referral to an existing account.
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