Technical
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How to use the Intrepid Launcher (Alpha One Spot Testing)
Alpha One access is required in order to log into the Intrepid Launcher. During testing, servers will need ...
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How to uninstall and remove all files for Ashes of Creation Alpha
To completely remove all files installed for the Ashes of Creation Alpha test, first you will want to use W...
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How to submit MSINFO32 and DXDIAG
To help us further investigate technical issues, we may ask you to provide system files with detailed infor...
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How do I provide my game logs?
As we continue with playtesting, we may request user log information to track down certain issues. To find ...
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Alpha Error Codes
Keep an eye on the Alpha One Spot Test schedule for when testing will be available for users who own the Br...
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What are the minimum requirements for Alpha?
*Please note that the requirements are subject to change throughout our testing phases. Minimum System Requ...
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Web pages aren't loading
If you are encountering problems loading one of the Ashes of Creation web pages, please try the following s...
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Password invalid for website, but not for game launcher
If you have issues with a password mismatch between the website and the game launcher, we recommend resetti...
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Game connection issues
Issues with your internet connectivity may impact your ability to play or install the game. If you have tro...