Technical
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Troubleshooting Crashes on Intel 13th and 14th Gen K-Series CPUs
Players using Intel’s 13th and 14th generation K-series CPUs may experience instability or frequent crashes...
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Alpha Two Error Codes
Listed below are the most common errors you may experience while logging into the game client during Alpha ...
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Intrepid Launcher freezes, crashes or causes computer to be slow
If you are having any of the below symptoms with the Intrepid Launcher while installing or patching the Ash...
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How do I clear cookies and site data for the Ashes of Creation website?
If you are having problems viewing information on the Ashes of Creation website, Shop or Account Dashboard,...
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Two Factor Authentication - Credentials Has Expired
If you are receving an error when trying use Two Factor Authentication that states The Credentials Has Expi...
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How to use the Intrepid Launcher (Alpha Two Testing)
Once you have purchased a package for Ashes of Creation and have access to the current Phase of testing, yo...
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How to uninstall and remove all files for Ashes of Creation Alpha
To completely remove all files installed for the Ashes of Creation Alpha test, first you will want to use W...
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How to submit MSINFO32 and DXDIAG
To help us further investigate technical issues, we may ask you to provide system files with detailed infor...
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Web pages aren't loading
If you are encountering problems loading one of the Ashes of Creation web pages, please try the following s...
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Password invalid for website, but not for game launcher
If you have issues with a password mismatch between the website and the game launcher, we recommend resetti...
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Game connection issues
Issues with your internet connectivity may impact your ability to play or install the game. If you have tro...
Intrepid Studios