Payment and Purchases
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Why are Pre-Order package sales ending?
1. Why are the Pre-Order Packs ending? Our pre-order packs were intended to be a way for players to suppor...
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Purchase FAQ
Why am I being charged extra taxes? Intrepid Studios is based in the United States, so if you make a purcha...
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How do I find my Kickstarter Backer Number?
1. Log in to your Kickstarter Account. 2. Once logged in, click on your profile in the top right corner of ...
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Where is my Kickstarter package?
I backed the Kickstarter, where is my code? If you backed the Ashes of Creation Kickstarter (and spent $25 ...
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Why is my purchase not working?
If you're having issues with your purchase, there could be a few different causes. Below are some solutions...
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How do I change my country to make a purchase?
When making a purchase in our store, you'll be able to choose your country through Xsolla (our payment proc...
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Account Migration Cosmetic Assistance
Shortly after the account migration in December 2018, some users were unable to purchase individual items o...
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Missing Embers?
If you are missing Embers after a store purchase, or you didn't get any Embers after leveling up your Compe...
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MY.GAMES FAQ
Intrepid Studios and MY.GAMES announced a mutual parting of ways as we expand to publish Ashes of Creation ...
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Where do I view the items that were granted from a purchase or Kickstarter redemption?
After signing in, you will see the Inventory section listed at the bottom of the Account Dashboard. View I...
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Unable to see upgrades or items in the store
If you're not able to upgrade your package or see cosmetic items, your account may be missing permissions. ...
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What is the refund policy?
Under limited circumstances, Intrepid may offer refunds or credits with regard to purchases you make in con...
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Where do I redeem my Kickstarter code?
To redeem your Kickstarter code, visit your Account Dashboard here. Select the Dashboard from the navigatio...
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How do I get access to Phoenix Initiative (PI) on the forums and discord?
If you purchased the Kickstarter Package (Royalty tier and above), you are eligible to access special PI ch...
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